Clinic Policy
*By contacting us by phone/texting etc., making an appointment with us or getting a laser treatment at our clinic, you agree to the terms & conditions of our Clinic Policy. We would like to ask you to respect our Clinic Policy for us to respect you as our clients.
Initial Visit
If this is your first-time visit or first-time appointment, you MUST book “INITIAL VISIT LASER (starting at $139)”. If this is your first-time visit or first-time appointment and you book an appointment other than “Initial Visit Laser”, your appointment will be cancelled regardless of your getting a confirmation email.
At your first-time visit if you do not get a laser treatment, you must pay a consultation fee of $119. At your first-time visit if you do not get a laser treatment AND you do not want a consultation, the appointment must be canceled with a late cancellation fee of $79 per appointment. If your visit is for a service which is not listed on our service list such as itchy skin etc., the appointment is canceled with a late cancellation fee of $79 per appointment.
At your first visit please arrive 10 minutes earlier than your appointment time for filling up a Registration form. We would like to ask you to find an instruction on the reception desk to fill it up prior to your appointment time or your laser time duration needs to be adjusted for the next client on time. We have appointments every 20 minutes.
How to make an appointment
(1) BOOK ONLINE at KoreanLaser.ca
– most convenient, fastest and error-free way of booking
or
(2) Texting legal full names, cell phone number and email address to 778-870-SKIN (7546) to request a booking
Booking (Online/Texting)
LEGAL full names, email address and cell phone numbers are required for booking.
Each client should use her/his own email address, cell phone and name to avoid errors on booking.
Cell phone number is required for text reminder purposes.
Booking/rescheduling/cancellation process cannot be completed without a confirmation email. If you don’t get a confirmation email after booking/rescheduling/cancellation, that means your booking/rescheduling/cancellation process has not been completed.
It is your responsibility to notify us immediately only by text message to 778-870-SKIN(7546) to avoid possible late rescheduling/cancellation/no-show fee(s) if you recognize any appointment error(s) in confirmation/reminder/rescheduling/cancellation emails/text messages.
How to reschedule/cancel an appointment
If you would like to reschedule or cancel your appointment, please send a TEXT MESSAGE ONLY to 778-870-SKIN(7546). Requests for rescheduling/cancellation CANNOT be processed through ways (emails, voice mails etc.) OTHER THAN text messages. Such cases will become no-shows.
Booking/rescheduling/cancellation process cannot be completed without confirmation email(s). If you don’t get a confirmation email after booking/rescheduling/cancellation request, that means your booking/rescheduling/cancellation process has not been completed. In such cases you have to text to 778-870-SKIN (7546) immediately to avoid a no-show fee.
Late Rescheduling/Cancellation/No-show Fees
If you reschedule or cancel your appointment less than 48 hours before appointment “FOR ANY REASON“, you are subject to a late rescheduling/cancellation fee of $79 per appointment “WITHOUT EXEPTION“. If you don’t show up for any type of appointments “FOR ANY REASON“, you are subject to a no-show fee of $159 per appointment “WITHOUT EXEPTION“. Our prices are based on no late rescheduling/cancellation/no-shows. We need your understanding that this policy is to keep our prices low and competitive.
If you book another appointment online for yourself to reschedule/cancel your current appointment and you do not give a 48 hour-notice for rescheduling/cancelling your current one by texting, you are subject to the above late rescheduling/cancellation fee per appointment.
Appointment System Abuse
More than one appointment for one client within 3 business days or name change/modification when booking will be regarded as appointment system abuse and all the appointments will be cancelled with a penalty of $159 per appointment.
If you book ANOTHER appointment online yourself to reschedule/cancel your CURRENT appointment, you must do so after you text us for cancellation and get a confirmation email saying “Your current appointment has been cancelled”. Or it will be regarded as appointment system abuse and all the appointments will be cancelled with a penalty of $159 per appointment.
Late Arrival
We have appointments scheduled every 20 minutes. If you are late for your appointment by more than 10 minutes, your appointment will be rescheduled automatically for another available time on the same day or another available date and you are subject to the above late rescheduling/cancellation fee of $69 to minimize putting next clients behind schedule.
Snow or icy roads
When the weather forecast is for snow or icy roads on your appointment day, please cancel or reschedule your appointment 48 hours prior to the appointment to avoid a late rescheduling/cancellation fee of $79 per appointment for any reason.
Phone calls
We cannot take phone calls and we would like to ask you to text instead of calling.
Contact Information
You can ONLY TEXT to 778-870-SKIN (7546) for inquiries/requests including booking/rescheduling/cancellation. ANY inquiries may NOT be answered because we have no staff to keep our prices low.
WeChat for inquiries only, not for booking/rescheduling/cancellation requests.
Numbing cream
For numbing cream, please arrive 30 minutes prior to your appointment time ONLY if you book a service(s) clearly saying numbing cream on this online booking page or ‘our services’ at KoreanLaser.ca. The services which need numbing cream CANNOT be booked for the following time:
Weekdays 9:40 am – 10:09 am, 1:40 pm – 2:09 pm
Saturdays 9:00 am – 9:29 am
It is because we open at 9:40 am on weekdays (9:00 am on Saturdays) and our lunch break involved.
Removing makeup before each clinic visit
Clients are required to COMPLETELY REMOVE makeup/sunscreen/moisturizer/lotion/essence/serum etc. before each clinic visit.
Automatic adjustment for appointment time
Your appointment time may be automatically adjusted within 10 minutes on the same appointment date. You will receive another confirmation email regarding the adjusted appointment time.
Package/Gift Certificates
Packages/Gift Certificates sale is final and non-refundable for any reason. Packages/Gift Certificates cannot be shared, but can be transferred to friends. Packages expire in 365 days and $100 Gift Certificates expire in 90 days after the purchase date. You buy 10 sessions and get 11th session free.
Price policy
Our prices have increased by $10-20 twice a year since opening in 2016. Thank you for your understanding we need to raise our prices until they reach the market price and this is one of our business strategies.
On-site Security Systems (Video & Audio)
Our clinic is under video & audio surveillance for CONTINUOUS 24/7 recording & 60 MONTHS STORAGE to protect our business & clients.
Results & Side effects
It is the legal requirements that we must fulfill our duty of disclosure regarding the side effects.
Top-class Lasers, Dermatologist from South Korea, Good prices
We reduce our operating expenses such as office rent and personnel expenses in order to pass the savings on to our customers. We are proud of playing fair with the clients and competitive prices.
Service(s) will be refused
We reserve the right to refuse service(s) including booking at our sole discretion without notice in any of the following circumstances:
– Clients seem to have unrealistic expectations for treatment results.
– Clients request more time for the appointment which may cause delay in other clients’ appointment.
– Clients request strong treatment(s) which have higher risk of side effect(s).
– Clients request service(s) which we don’t provide with.
– Clients do not agree on any of the terms/conditions of our Clinic Policy.
– Clients request illegal service(s).
LASER machines must be approved by CSA
It is not allowed by law to use, import or advertise LASER machine which is not approved by Canadian Standard Association (CSA) to protect the safety of customers.
Blackmail/Extortion, Defamation(Libel/Slander) and False Accusation etc.
We take strong legal actions against Blackmail/Extortion, Defamation(Libel/Slander) and False Accusation etc. for our business to survive.