通过与我们预约或接受激光治疗，您将被视为同意我们的诊所政策。我们想请您尊重我们的诊所政策

*By contacting us by phone/texting etc., making an appointment with us or getting a laser treatment at our clinic, you agree to the terms & conditions of our Clinic Policy. We would like to ask you to respect our Clinic Policy for us to respect you as our clients.

First-time Visit 

If this is your first-time visit or first-time appointment, you MUST book “INITIAL VISIT LASER (starting at $139)”. If this is your first-time visit or first-time appointment and you book an appointment other than “Initial Visit Laser”, your appointment will be cancelled regardless of your getting a confirmation email. 

At your first-time visit if you do not get a laser treatment, you must pay a consultation fee of $109. At your first-time visit if you do not get a laser treatment AND you do not want a consultation, the appointment must be canceled with a late cancellation fee of $69 per appointment. If your visit is for a service which is not listed on our service list such as itchy skin etc., the appointment is canceled with a late cancellation fee of $69 per appointment.

At your first visit please arrive 10 minutes earlier than your appointment time for filling up a Registration form. We would like to ask you to find an instruction on the reception desk to fill it up prior to your appointment time or your laser time duration needs to be adjusted for the next client on time. We have appointments every 20 minutes.

如何预约 (How to make an appointment)

(1) 登陆 KoreanLaser.ca 网上预约 

– 最便捷、最迅速、零失误预定方式

(2) 短信预约 778-870-SKIN (7546)

(1) BOOK ONLINE at KoreanLaser.ca      

    – most convenient, fastest and error-free way of booking

or 

(2) Texting legal full names, cell phone number and email address to 778-870-SKIN (7546) to request a booking

预定后客户确认 Booking (Online/Texting)

预订时需要法定全名、电子邮件地址和手机号码。

 每个客户都应该使用她/他自己的电子邮件地址、手机和姓名，以避免在预订时出错。

预约/改期/取消步骤必须进行邮件确认，如果您预约/改期/取消后没有收到确认的邮件，预约/改期/取消的步骤就尚未完成。

如您在确认/提醒/改期/取消的电子邮件或短信中发现任何预约错误，您有责任及时必须仅以短信形式至778-870-SKIN(7546)来通知我们，以避免可能的延迟改期/取消/未出席费用。

即使您的预约已被确认，诊所可能会将预约时间向后/向前调整 20 分钟。

LEGAL full names, email address and cell phone numbers are required for booking. 

Each client should use her/his own email address, cell phone and name to avoid errors on booking. 

Cell phone number is required for text reminder purposes. 

Booking/rescheduling/cancellation process cannot be completed without a confirmation email. If you don’t get a confirmation email after booking/rescheduling/cancellation, that means your booking/rescheduling/cancellation process has not been completed. 

It is your responsibility to notify us immediately only by text message to 778-870-SKIN(7546) to avoid possible late rescheduling/cancellation/no-show fee(s) if you recognize any appointment error(s) in confirmation/reminder/rescheduling/cancellation emails/text messages.

如何改期/取消预约 (How to reschedule/cancel an appointment)

如果您想改期或取消预约，请发短信至778-870-SKIN (7546)，改期/取消预约只能通过短信来处理。

预约/改期/取消步骤必须进行邮件确认，如果您预约/改期/取消后没有收到确认的邮件，您的预约/改期/取消步骤就尚未完成。

If you would like to reschedule or cancel your appointment, please send a TEXT MESSAGE ONLY to 778-870-SKIN(7546). Requests for rescheduling/cancellation CANNOT be processed through ways (emails, voice mails etc.) OTHER THAN text messages. Such cases will become no-shows. 

Booking/rescheduling/cancellation process cannot be completed without confirmation email(s). If you don’t get a confirmation email after booking/rescheduling/cancellation request, that means your booking/rescheduling/cancellation process has not been completed. In such cases you have to text to 778-870-SKIN (7546) immediately to avoid a no-show fee. 

改期/取消/未出席费用  (Late Rescheduling/Cancellation/No-show Fees)

如果客户无故在预约前48小时内进行改期或取消预约，将要被收取69元的延迟改期/取消预约费用。如果客户无故缺席如免费咨询等任何类型的预约，也将会被收取139元的未出席费用。如果您不来我们的诊所，则无需支付任何改期/取消/未到诊费用。我们这样做的目的就是希望能保持我们的价格低廉和有竞争力，还希望您能理解。

If you reschedule or cancel your appointment less than 48 hours before appointment “FOR ANY REASON“, you are subject to a late rescheduling/cancellation fee of $69 per appointment “WITHOUT EXEPTION“. If you don’t show up for any type of appointments “FOR ANY REASON“, you are subject to a no-show fee of $139 per appointment “WITHOUT EXEPTION“. Our prices are based on no late rescheduling/cancellation/no-shows. We need your understanding that this policy is to keep our prices low and competitive. 

If you book another appointment online for yourself to reschedule/cancel your current appointment and you do not give a 48 hour notice for rescheduling/cancelling your current one by texting, you are subject to the above late rescheduling/cancellation fee per appointment.

预约系统滥用 (Booking system abuse)

如果一位客户在3个工作日内超过1次预约或多次在预约时更改姓名将被视为滥用预约系统，所有预约将被取消，罚款139美元。

如果您为自己预订另一个预约以重新安排/取消您当前的预约，您必须在给我们发短信要求取消并收到一封确认电子邮件“您当前的约会已被取消”。否则将被视为滥用预约系统，所有预约将被取消，每次预约罚款$139。

More than one appointment for one client within 3 business days or name change/modification when booking will be regarded as appointment system abuse and all the appointments will be cancelled with a penalty of $139 per appointment.

If you book ANOTHER appointment online yourself to reschedule/cancel your CURRENT appointment, you must do so after you text us for cancellation and get a confirmation email saying “Your current appointment has been cancelled”. Or it will be regarded as appointment system abuse and all the appointments will be cancelled with a penalty of $139 per appointment.

迟到 (Late Arrival)

通常我们每20分钟安排一个预约。如果您迟到预约时间超过十分钟，预约将会被改期在当天另一个可用的时间，或者另一个可用的日期，从而尽量避免推后下一个客户的预约安排。您可能需要支付69元的重新安排/取消费用，以尽量减少让下一个客户落后于计划的情况。

We have appointments scheduled every 20 minutes. If you are late for your appointment by more than 10 minutes, your appointment will be rescheduled automatically for another available time on the same day or another available date and you are subject to the above late rescheduling/cancellation fee of $69 to minimize putting next clients behind schedule.

下雪或结冰的道路 (Snow or icy roads)

如果您预约当天的天气预报是恶劣的天气和路况，请在预约前 48 小时取消或重新安排您的预约，以避免因任何原因而延迟重新安排/取消每次预约 69元的费用。

When the weather forecast is for snow or icy roads on your appointment day, please cancel or reschedule your appointment 48 hours prior to the appointment to avoid a late rescheduling/cancellation fee of $69 per appointment for any reason.

电话 (Phone calls)

我们无法接听电话，请您发短信或电邮联系我们

We cannot take phone calls and we would like to ask you to text instead of calling.

短信(Text Questions/Requests)

您可以发短信至 778-870-SKIN (7546) 询问/请求（预约）。我们尝试在 5-7 个工作日内回复您的短信，但根据现场客户数量或短信量，可能无法回复任何短信。我们诊所不是医疗机构，我们只提供美容治疗。

You can text to 778-870-SKIN (7546) for questions/requests (appointment). ANY texts may NOT be answered because we have no staff to keep our prices low. 

套餐/礼券购买 (Package/Gift certificate)

套餐/礼券销售是最终的，无论出于何种原因均不可退款。套餐/礼券可转让给您的朋友或家人。套餐在 365 天后到期，100 美元的礼券在购买日期后 90 天后到期。未来涨价不会影响您现在购买的套餐价格。您购买 10 节课并免费获得第 11 节课。

Packages/Gift Certificates sale is final and non-refundable for any reason. Packages/Gift Certificates are transferable to your friends. Packages expire in 365 days and $100 Gift Certificates expire in 90 days after the purchase date. Upcoming price increase will not affect the package price you are now buying. You buy 10 sessions and get 11th session free.

价格政策 (Price Policy)

自 2016 年 开业以来，我们的价格每年都会逐渐上涨（10-20元）。感谢您的理解，我们需要提高价格，直到达到公平的市场价格，这是我们的商业策略之一.

Our prices have increased by $10-20 twice a year since the opening in 2016. Thank you for your understanding we need to raise our prices until they reach the market price and this is one of our business strategies. 

现场安全系统（视频和音频）(On-site Security Systems (Video & Audio))

我们的诊所安装了视频和音频监控。这些设备 24/7 全天候运行，并将存储 60 个月以保护我们的业务和客户。

Our clinic is under video & audio surveillance for CONTINOUS 24/7 recording & 60 MONTHS STORAGE to protect our business & clients. 

效果和副作用 (Results & Side effects)

We must fulfill our duty of disclosure regarding the side effects. 

这些服务请求将被拒绝 (Service(s) will be refused)

在以下任何情况下，我们保留自行决定拒绝服务（包括预订）的权利，恕不另行通知：

– 客户似乎对治疗结果抱有不切实际的期望。

– 客户要求具有较高副作用风险的强力治疗。

– 客户要求我们不提供的服务。

– 客户请求非法服务。

激光设备必须由加拿大卫生部依法批准

任何一台在加拿大使用的激光设备均须由加拿大卫生部批准。

激光设备必须通过加拿大标准协会认证

法律禁止使用、进口或宣传未经加拿大标准协会认证的激光设备，从而保护消费者的安全。

激光诊所必须遵守分区条例

在分区法禁止使用激光机的地方使用激光机是严重违法的。在法律不允许使用激光或经营业务的居民区使用激光，消费者可以根据法律起诉激光从业人员以及他们的业务。

We reserve the right to refuse service(s) including booking at our sole discretion without notice in any of the following circumstances:

– Clients seem to have unrealistic expectations for treatment results.

– Clients request strong treatment(s) which have higher risk of side effect(s).

– Clients request service(s) which we don’t provide with.

– Clients do not agree on any of the terms/conditions of our Clinic Policy.

– Clients request illegal service(s).

LASER machines must be approved by CSA

It is not allowed by law to use, import or advertise LASER machine which is not approved by Canadian Standard Association (CSA) to protect the safety of customers. 

诽谤（诋毁/中伤) (Blackmail/Extortion, Defamation(Libel/Slander) and False Accusation etc.)

我们对诽谤（诋毁/中伤）会采取强有力的法律行动。

We take strong legal actions against Blackmail/Extortion, Defamation(Libel/Slander) and False Accusation etc. for our business to survive.